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Library Service Desk

Dear Staff & Students,

We are pleased to announce the launch of Library Service Desk via our Virtual Help Centre. You can reach us by email at or via APSpace (Help Centre - Library). The service desk has a new ticketing system that allows patron to raise a ticket on the services that they wish to enquire about; and the ticket gets routed to the respective librarians who can help.

A helpdesk ticket will be created spontaneously whenever you call or email us. You may check the helpdesk status or add comments/respond to your existing ticket. If we need to guide you through remotely (including screen sharing), you will be contacted via a Microsoft Teams call or telephone call from us.

We are continuously monitoring and modifying how we can continue to support you with your studies, research and teaching requirements. With this new support ticketing system, we hope to serve you better!





Operating Hours

Immigration (Visa)


10.30am to 01.00pm

03.00pm to 5.00pm


10.30am to 01.00pm

03.00pm to 4.00pm

Closed on Sundays and Public Holidays