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Join Us!

Tuesday, July 31, 2018 - 10:42

Minimum Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience.
  • Strong phone/email/chat contact handling skills and active listening.
  • Customer oriented and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.

CSE will be responsible for all types of communications with our existing clients in terms of:

  • Answering questions about all technical support (inbound call, live chat, and email).
  • Processing clients’ requests (inbound call, live chat, and email).
  • Supporting company good image.
  • Provide problem-solving skills to existing clients by ensuring excellent service provided to clients.
  • Ensure operating systems are functioning properly and report to the leader if it fails.
  • Process client's request via phone call, live chat, and email.
  • Escalate issues to appropriate specialist when needed (via SalesForce or Jira.
  • Update clients on their request status accordingly.
  • Constantly verify documents submitted by clients within specific regions on the hourly basis.
  • Attend all seminars scheduled by the company for the employee.
  • Achieve quarterly KPI targets set by manager/leader.
  • Perform other ad-hoc tasks assigned by manager/leader.

Other Details:

  • Working days: shift working hours (including weekends & PH).
  • Allowances: shift allowances (night shift & weekend shift), quarterly incentive.
  • Work location: KL (City Centre).
  • Headcounts: 4 headcounts from China.
  • Mandarin is a must and China Nationals is preferred.
  • Salary : RM 4,000 max.

Submit your applications to: praveen@pvexecsearch.com (Ms. Praveen)

Operating Hours

Immigration (Visa)

Monday-Thursday:

10.30am to 01.00pm

03.00pm to 5.00pm

Friday:

10.30am to 01.00pm

03.00pm to 4.00pm

Closed on Sundays and Public Holidays