Insistent Technologies & Consulting Sdn Bhd
Incident Control Agent
- Full Time | Local Students
- Responsible for the resolution of service request and associated services issues for nominated customers in ‘real time’. This includes proactively monitoring of open tickets to ensure achievement of contracted service levels. Post processing of service requests by documenting individual services / agreements and verification of debriefing information.
- Ideally professional education in service or process oriented profession. In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience.
|Contact Person||Vinit Kumar|